“In the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, @Genesys has once again maintained a leadership position and placed furthest among all vendors for completeness of vision. We believe this position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises.”
And according to Gartner peer insights, customers agree.
Figure 1. Magic Quadrant for Contact Center Infrastructure, Worldwide
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