If you are not understanding 100% of the Voice of the Customer, maybe your on-hold music should be “I Can’t Get No Satisfaction”.
Predictive Conversational Analytics leverages AI to understand the Voice of the Customer. AI knows words and phrases, of course. But, AI also understands emotion. This gives us the opportunity to improve the CX (customer experience). We can increase our chances of keeping a “churn call” from becoming a “cancellation call”. That is a key differentiator in the modern contact center.
We are certain that implementing speech analytics in your contact center will:
- Maximize Upsell & Cross Sell opportunities
- Understand and Improve Agent Performance and Quality Assurance
- Improve Retention & Reduce Churn Rates
- Automate Script Adherence and Sales Best Practices
- Understand Customer Lifecycle
- Predict and Shape Profitable Revenue Patterns
Partner with AVDS today. Working together with your future in mind!
Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man…