How did AVDS Survive the Largest Hurricane in Texas History with Zero Downtime?

SEVERE WEATHER ALERT! Tropical Storm “Gordon” Approaching

Just this time last year, we were enduring one of the largest hurricanes in Texas history. August 25–28, 2017 – Hurricane Harvey makes landfall near the coast of Rockport as a Category 4 hurricane and later stalls just inland, producing extreme and unprecedented amounts of rainfall in the vast majority of southern Texas. The resulting catastrophic flooding in most of Houston and Harris County as well as in dozens of other surrounding counties causes an estimated $125 billion in damage, making Harvey the costliest tropical cyclone worldwide, as well as the costliest tropical cyclone in Texas history.

Were we worried? Of course we were worried for family and friends. It was scary, to say the least. But when it comes to business, we had no fear. Our disaster recovery plan was in full swing. Business continuity was shifted to our Cyrus One data center in Carrollton, TX.

CyrusOne’s 670,000-square-foot data center in Dallas/Carrollton is the largest facility of its kind in the state and one of the most energy-efficient in the United States. In addition, the Carrollton data center also houses the infrastructure and 911-dispatch center for Carrollton, Coppell, Farmers Branch, and Addison, Texas. The communities have consolidated 911 services to form the North Texas Emergency Communications Center (NTECC).

Many #Genesys #PureConnect and #CIC systems have switchover pairs for high availability. However, many are not geographically separated. If disaster strikes that one facility, all bets are off. By moving your switchover server to a data center, like #CyrusOne, you can ensure Disaster Recovery and Business Continuity Plans will keep your business online during the worst disasters.

No matter what systems you’re running, we have resources to offer peace of mind for your business. Make sure you aren’t left out in the rain. Call AVDS Today and get your DRBC Plan in order!

Helpful Tips to be prepared and protect your communications systems and equipment.

  • Store AVDS contact numbers in your cell phone.
  • If you do not have a redundant system in a secure data center, we strongly recommend that you follow proper procedures to shut down your phone and other servers.  NOTE: Back-up battery sources may not sustain lengthy power outages and if surge protection is not in place, when power is returned, it can damage your equipment.  If you are unsure of how to properly shut down your equipment, please contact us for assistance.
  • Back up all system and data files and store the back-up in a safe place/take with you in case your system goes down.  The back-up files will be required in order to restore your system if it is affected by the storm.
  • Disconnect any equipment not in use (e.g., telephones) and place in a location off the ground.
  • If you are evacuating, take your equipment and/or back-up with you.
  • Make sure cell phones, laptops, and other electronics have fresh batteries.
  • Move computers and other equipment away from windows.  Close mini-blinds.

If you have any questions or need instructions on how to complete any of these items, please contact us.
1.800.308.6423, Option 1 or 713.963.0900, Option 1.
AVDS Technical Support Team
Email: or



Written by:
Brian Barnett
Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man…


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