This is How You Increase Customer Satisfaction and Net Promoter Scores!

Increase your NPS, the accurate way. The flaws with Net Promoter Score (NPS) are many. In addition to being after the fact, it is derived from only a small sample of interactions as opposed to the entire population. Add to that a lack of consistency and the potential for the score to be manipulated, and results are likely to be skewed and inaccurate from the start. Time to start deriving NPS scores based on all interactions your staff have with customers, while they are having those interactions.

Join AVDS for an introduction to Call Journey and how it improves the way businesses are serving their customers and managing their workforce.

Wednesday, September 12, 2018 / 10:30 am CST

Listen Better

Listen Better

Every conversation is a human connection. Listen to what your members and staff are actually saying, meaning and feeling.

Coloured Words

Colored Words

Words are not just black and white – tune in to the behavioral and emotive elements to truly understand a conversation.

Every Conversation

Every Conversation

Move from interactions to relationships – listen to every conversation in your business.

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and agents. With this information you can listen better and understand both sides of a conversation, turning everyday interactions into valued relationships.

Don’t miss this exciting opportunity to hear from industry leaders in conversational analytics.

Join AVDS for an introduction to Call Journey and how it improves the way you serve your customers and manage your workforce.

Wednesday, September 12, 2018 / 10:30 am CST

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