PureCloud™ makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement.
PureCloud was designed with the user in mind. It’s easy for employees to engage with customers and easy to manage. By connecting interactions across every channel, you have a single conversation thread between your employees and customers.
Give customers and agents the experiences they want!
What PureCloud can do for you
Know what’s going on with your customers – Connect to your customers, whether it’s by phone, email, chat, social media, or the next greatest messaging app. And no matter the channel, history and context about that customer and all their interactions lets employees have informed conversations. Real-time and historical information in interactive dashboards makes it easy to manage the customer experience.
Optimize your workforce – Improve performance and employee engagement with a complete workforce optimization solution. Built-in recording helps you meet compliance requirements and gives you the foundation for quality improvement. Simple tools help your supervisors manage quality assessments and provide employee feedback. And, with the powerful forecasting and scheduling capabilities you can ensure you’ll have the right staff to meet customer demands.
Create a modern work environment – Create a collaboration environment where employees are empowered to share ideas, assist agents and supervisors, and facilitate training. Tools include group chat, on-demand video conferencing, and desktop sharing. Employees can see real-time status of other employees—even subject matter experts who work outside of the contact center.
Support your business users, too – For those users outside the contact center, PureCloud combines traditional telephony functionality with features like video conferencing, screen sharing, dynamic team chat, rich employee profiles, and document management.
Increase reliability, scalability and security – Even if you have a well-designed legacy solution, a failure in just one component can cause widespread service outages, and upgrades are discouraged so as not to upset the status quo. PureCloud takes a radically different approach, dividing up functionality up into hundreds of microservices. Instead of scaling by making processes or databases bigger, PureCloud duplicates then groups together these small microservices. That way, if one goes down, none of the others are affected. Even in catastrophic situations such as earthquake or flood, our cloud deployment via Amazon Web Services provides geographic redundancy across the globe.
Why Make the Move to the Cloud?
- All-in-one communications and customer experience platform
- Award-winning cloud-based architecture
- Simple pricing terms with no long-term commitments
- AWS unparalleled reliability, DR and BC infrastructure
- Modern, intuitive web and mobile user experience interface
- Lightning-fast deployment
- Automatic updates and immediate access to new features
- Comprehensive reporting and analytics
- We make it easy for you to do business!
AVDS is in the customer experience business, just like you. We are the Deliberately Different communications company who takes your business where no other phone system can. Our solutions boost business by improving employee productivity, lowering overhead and helping you separate yourself from your competition.