When it comes to administration and implementing best practices for your communication systems, many businesses are falling behind. Companies are understandably focused on the revenue generating activities of the business. This often leaves daily maintenance, updates, administration, system monitoring, and simple MAC (Moves/Adds/Changes) requests unattended.
Professional and Managed Services offer your company an opportunity to hand those maintenance and administration tasks over to a specialist. AVDS has a team of seasoned and certified engineers with a proven record of success managing the communications networks and services for our clients. Our Professional and Managed Services Offerings make it easy for you to focus on your business with the assurance that we are always working with your future in mind.
Our PSO Strategy is comprised of:
- Assessment and Advice
- Planning and Design
- Implementation and Installation
- Testing and Optimization
- Support and Maintenance
- Training and Knowledge Transfer
AVDS’s Professional Services Offerings provide a comprehensive approach to guiding your digital journey. As contact center specialists, not only do we provide engineering, training, and support for our clients, we also work with other VAR’s to provide partner enablement and supplemental services.
- Project Management – Certified PM’s to guide the project every step of the way.
- RFP/RFQ Consulting – We know Contact Centers. We can help you design yours.
- Network Assessment and Remediation – Got hidden bugs in the system? We’ll find them.
- Omnichannel Communication Design – Not just phones anymore? We understand.
- Training – Empowering our clients with knowledge helps us create partnerships.
- Knowledge Transfer – We can supplement and augment your existing support staff.
- Support – Available 24/7 and always answered by an AVDS qualified engineer.
Don’t be left behind. Don’t get caught without support. Partner up with a team you can rely on. Let AVDS show you how to boost business by increasing efficiencies and reducing costs. We make it easy for your customers to do business with you.