As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you are using Office365 with the Genesys PureConnect platform.
Genesys TLSv1.2 Connections Documentation
Before October 31, 2018 if Office365 is integrated with Genesys PureConnect, the Genesys platform must be at 2017r2 or greater. If the platform is older than 2017r2, it must be upgraded to 2018r3 as the 2017rX versions are no longer available.
By October 31, 2018, all client-server and browser-server combinations should use TLS version 1.2 (or a later version) to ensure connection without issues to Office 365 services. This may require updates to certain client-server and browser-server combinations.
If you do not update to TLS version 1.2 (or later) by October 31, 2018, you may experience issues when connecting to Office 365. If you experience an issue related to the use of an old TLS version after October 31, 2018, you will be required to update to TLS 1.2 as part of the resolution.
The following are some clients that we know are unable to use TLS 1.2. Please update your clients to ensure uninterrupted access to the service.
- Android 4.3 and earlier versions
- Firefox version 5.0 and earlier versions
- Internet Explorer 8-10 on Windows 7 and earlier versions
- Internet Explorer 10 on Win Phone 8.0
- Safari 6.0.4/OS X10.8.4 and earlier versions
AVDS technical staff of Genesys certified engineers are ready to assist customers with questions, concerns, and upgrade projects. Please contact your AVDS representative immediately if you have any questions about this or any other support need.