B&H – A success story for Genesys. A love story for me.

I love photography! I have been shooting regularly for over 35 years. I photographed professionally “back in the day”. Because of my love for photography I have gone through a lot of camera equipment. I mean A LOT. I shopped at local stores but rarely found what I wanted. That’s when I ran into B&H many years ago. B&H Foto & Electronics Corp is a NY based company specializing the knowledge, sales, and support of photo, video, and audio equipment. They are my favorite place for camera and video equipment.

Why tell you this? Because B&H is considered a retailer. However, I have never stepped foot in their store. And, I have purchased so much camera equipment from them that I can’t type about it here for fear of my wife knowing the real number. They make it easy for me to get what I want, quickly.

The point is, B&H is not only a retailer. Like many companies, it is also an eCommerce operation, a service center, and an enterprise office. To provide a comprehensive solution to fit the needs of this varied operation is a challenge very few can meet. That’s why they reached out to Genesys. A Gartner Magic Quadrant leader for 10 years in a row.

The Challenge

  • Replace aging, end-of-life PBX and contact center product with a feature-rich, easily managed solution that could support both business users and agents.

The Solutions

The Benefits

  • Increased contact center efficiency and performance
  • Visibility from call recording
  • Integration with Salesforce for improved customer service
  • Single interface for increased operational efficiencies
  • Consolidated all-in-one telephony platform for PBX and contact center

We would love to hear from you and help you create your success story. To get you where you need to be, you need a partner with over 25 successful years in the business of helping companies succeed in contact centers and enterprise voice communications. Your company has a product and/or service to deliver. Our company can make you better at doing that. At AVDS we make it easy to do business.

Get your copy of the B&H Success story from Genesys here.  BH-SS-EN.pdf (11 downloads)

Find out more about the B&H Success Story here. https://www.genesys.com/customer-stories/bh

 

 

Written by:
Brian Barnett
Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man…
www.avds.com

 

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