How can you get 12.5% improvement in Agent Handle Time (AHT)?

Evolving technology affects your business. You can’t sit still. You need a partner who can leverage the changing technology to help you improve your processes, offerings, and services.

By now you have heard all the buzz words: Digitization, Transformation, Omnichannel, Cloud, CaaS, AI, etc. Yet, it’s not buzz words that are going to get you where you need to be. It’s a partner with over 25 successful years in the business of helping companies succeed in contact centers and enterprise voice communications. Your company has a product and/or service to deliver. Our company can make you better at doing that.

Choosing the right technology to fit your objective is critical. There are many solutions out there. Some are big names, and some have small prices. However, if it doesn’t make your business better at what you do, it’s not worth a nickel. You need a tightly integrated solution with a proven track record of success. Not only is providing a superior customer experience a key objective. Providing a pleasant working environment for your agents reduces turnover, increases customer service, and saves you money. You need a comprehensive platform.

We know what the customer expects. And we know you want to deliver it.

  • Personalized 1-to-1 Experience
  • Touchpoint and Channel Options
  • Ongoing Proactive Communications
  • Effective Self-Service Options
  • Capable and Informed Agents
  • Low Effort Easy Sign-On and Authentication
  • Detection of All Activities

We know what the company needs, as well. And we can provide it.

  • Improved Sales
  • Employee Satisfaction
  • SLA Adherence
  • Self-Service Containment
  • Minimal Churn
  • Lowest Operating Cost
  • Insight into Customer Activity
  • Security and Privacy
  • Consistent Service across Channels

The economic impact of the Genesys Customer Experience Platform was evaluated in the Forrester Total Economic Impact™ study, a multi-company cost savings and business value analysis. According to the study, enterprises using the Genesys Customer Experience Platform achieve…

Whether your goal is to modernize your contact center, increase workforce quality and efficiency, or drive better customer experiences, Genesys offers an open and scalable omnichannel platform that fits efficiently into your existing infrastructure and reduces total cost of ownership. AVDS is a long standing Genesys Gold Partner. When you call on AVDS, you get the best of the best.

Download your copy to find out why all customer service platforms are not created equal. Not-all-customer-experience-platforms-are-created-equal-avds.pdf (5 downloads)

 

Written by:
Brian Barnett
Director of Marketing, CX Aficionado, Engineer, Photographer, Family Man…
www.avds.com

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