The success of your contact center depends on accurate operational planning, scheduling and forecasting. Are you ready for success?

Planning and Forecasting Made Easy.

Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions.

Join AVDS and Genesys for an informative 30 minute overview of Decisions.
Date:  Wed., June 6, 2018
Time:  10:30 – 11:00 a.m. CST
Featured Panelist:
Steve Kosiba, Genesys Product Marketing Manager, Workforce Engagement Management & Decisions

The success of your contact center depends on accurate operational planning, scheduling and forecasting. Along with determining standard call volumes, an effective contact center plan must include handle times, sick time, agent attrition, outbound contact rates and more.

You need an overall view of all the data in order to make the right Decisions.

Why Decisions?

  • Save 5% to 10% of agent staffing costs
  • Save 50% to 80% of annual planning and analysis hours
  • Answer “what if” questions in minutes
  • Reduce time to market with new ideas
  • Improve service consistency
  • Make fast and accurate contact center decisions
  • Achieve a higher ROI on capital expenditures

Join AVDS and Genesys for an informative 30 minute overview of Decisions.
Date:  Wed., June 6, 2018
Time:  10:30 – 11:00 a.m. CST
Featured Panelist:
Steve Kosiba, Genesys Product Marketing Manager, Workforce Engagement Management & Decisions

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