Month: June 2018

How to Gather Customer Feedback in 2018 and Beyond

Blog

Customers are tired of surveys. Consumers are busy. Customer loyalty is becoming harder to secure. They want fast, friendly, effortless service. If they are unhappy with a customer experience, they will tell most of their friends. But they probably won’t

8 Major Benefits of a Cloud Contact Center

Blog

The contact center is a constantly changing environment. The goal is an effortless customer experience. The tools for providing a superior CX are changing right along with it. With the cloud-based computing market growing at an increasingly rapid pace, businesses

Key Elements of a Great Customer Experience (CX) Strategy

Blog

Do I need a customer experience strategy? Here’s what the industry experts have found. 70% of buying experiences are based on how the customer feels they are being treated – McKinsey 55% of customers would pay extra to guarantee a

Zeroing in on Ideal Coaching Moments with Speech Analytics

Blog, Webinars

We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! Tomorrow! June 27th 1pm – 2pm EST

Zeroing in on Ideal Coaching Moments with Speech Analytics

Blog, Webinars

We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! When June 27th 1pm – 2pm EST

It’s Friday! Yabba Dabba Doo from AVDS to You!

Blog

We hope everyone had a productive week. If anything about your contact center is stressing you out, let it go until Monday. Then call the experts at AVDS and we’ll be ready. If it’s stressing you out that badly, call

How does AVDS make it easy for me to do business?

Blog

Certainly, companies do business together. But you work with people. It’s people you know and trust. It’s people who make life easy for you when you work together. We asked ourselves, “What do we do to make it easy for

Zeroing in on Ideal Coaching Moments with Speech Analytics

Blog, Webinars

We all know spot checking or only listening to the worst ones is not a true test of how agents are doing. Some QA managers are only listening to 2 calls a week! When June 27th 1pm – 2pm EST

PureCloud Platform Availability – AWS Maintenance June 24th 02:00 – 05:00 EDT

Blog, Technical Blog

AWS Maintenance Details affecting the Genesys PureCloud Platform Amazon Web Services will be performing maintenance on June 24th in the US region from 2am-5am EDT time. AWS is changing their base AMI’s for ElastiCache services to provide security updates. The maintenance

Deliver Omnichannel Customer Experience from a Powerful All-in-One Cloud Platform

Blog

With Genesys PureCloud, you get a powerful all-in-one communications and customer experience platform that powers happy customer experiences. It’s driven by an award-winning cloud-based platform with a flexible architecture for innovation and scalability, and its customer support features are easy