How do you increase average agent interaction time from 24% to as much as 83%?
By implementing Interaction Dialer, businesses are able to increase actual talk time from 24% to as much as 83%. How? By eliminating the requirement for the agent to deal with dial tones, busy signals, answering machines, no answers, and the like, we are able to increase agent talk time as well as operational efficiency. The result is also minimal silence and wait times for the customer as they are connected to agents.
Proven Powerful, Effective, Efficient–And Simple to Manage
The Genesys engineers on Team AVDS are skilled in all aspects of the Genesys PureConnect and PureCloud platform. They understand the critical nature of a properly configured dialer solution. To make the most of your database you need different dialing modes, smart call analysis and strong monitoring tools. A simple outbound dialer quickly reaches its limits. Genesys PureConnect has a predictive dialer that integrates with your customer interaction software, boosts your outbound dialing and lets you do far more than load and dial.
Key Features of Interaction Dialer:
- Comprehensive multi-site campaign management
- Skills-based dialing based on agent skill availability — perfect for state-based licensing
- Inbound/outbound call blending for an integrated, personalized experience
- Stage-based predicting using our patented predictive algorithm, to elevate agent productivity and contact success rates
- Real-time connectivity to third-party Do Not Call (DNC) services, such as DNC.com (Contact Center Compliance), and in-house DNC lists, to better ensure regulatory compliance
- A complete SIP-based “all software” architecture to support outbound campaigns in a VoIP environment and reduce IT complexity
Effectively support and monitor campaign compliance
An effective compliance plan is critical. With do not call services and tools that can assist in complying with U.S. and international sales and collections regulations, our dialer helps your business keep campaign compliance in check.
As a long standing Genesys Gold Partner, AVDS offers Interaction Dialer, with a patented predictive algorithm that increases agent productivity with multichannel capabilities, including email, SMS, and more.
Contact AVDS Today! Leveraging technology to enhance your business process is just one more way we make it easy to do business.