Month: May 2018

Polish and perfect your IVR solution with professional voice talent.

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Who’s Answering Your Modern-Day Front Door? Is it an internally-recorded voice that doesn’t fit your corporate image? Is it an over-the-top “radio announcer” voice that doesn’t sound like a real person? Or is it a brand-consistent voice actor that makes

Join AVDS and Genesys for an overview of: Decisions – Planning and Forecasting Made Easy.

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Accurate contact center planning and forecasting in just minutes! Too good to be true? Not with Genesys Decisions. Join AVDS and Genesys for an informative 30 minute overview of Decisions. Date:  Wed., June 6, 2018 Time:  10:30 – 11:00 a.m. CST Featured Panelist:

7 Steps to a Successful Omnichannel Self Service Strategy

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It’s not just voice anymore. And, in many cases, your customer wants an easy automated solution for self-service. What is the answer? A blended strategy that includes AI and automation. The results are lower costs and higher customer satisfaction. Your customers

See how you can gain a competitive edge with these 23 advantages of PureCloud.

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The cloud offers rapid deployments, dynamic administration, and lower costs. But if that’s not enough for you. Here are more reasons why PureCloud is beating the competition. PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution

The Land of the Free Because of the Brave! Memorial Day 2018

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In honor of all those who have made the ultimate sacrifice for our freedom, AVDS offices will be closed on Monday, May 28, 2018 for Memorial Day. Although our offices are closed, our support staff remains available 24 x 7

Maximize Agent Conversations, Reduce Handle Times, Boost Business.

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One of the most exciting announcements of #CX18, the Genesys annual customer conference held this year in Nashville, was the news of Genesys #Predictive #Routing planned for release this summer (2018) along with many other enhancements to the #PureConnect and #PureCloud platforms.

Is your CX suffering due to a neglected employee engagement? Get Workforce Management!

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If your workforce isn’t optimized, chances are your customer experience is suffering because of it. Workforce Management is just what the doctor ordered. Research by Dimension Data shows that almost 60% of businesses surveyed have no solution in place for

Genesys PureCloud platform helps POS tech provider deliver superior support!

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Lightning-fast deployment and ease of use result in increased operational efficiencies, improved customer satisfaction (CSAT), and reduced costs. The PureCloud by Genesys platform enables the Vivonet contact center to provide the most reliable tech support, while giving them powerful and

Happy Friday from AVDS!

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Good morning and Happy Friday! On a scale of 1 to cake, how much do you like Friday? Our weeks are busy and our days are full. We have accomplished much since Monday. Many goals were met and many problems

How can Process Automation help my business?

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SUCCESS STORY: CAMDEN PROPERTY TRUST The Challenge – Many businesses today still face the challenge of automating their business processes. Camden Property Trust, one of the largest publicly traded multifamily companies in the United States was challenged with an antiquated and