AVDS to demo the IVR Visualizer integration with industry leading Genesys Customer Experience Platform

Automated Voice & Data Solutions Sponsors Genesys AppFoundry at Premier Customer Experience Event CX18

 AVDS to demo the IVR Visualizer integration with industry leading Genesys Customer Experience Platform

 Houston, TX. April 18, 2018 – Automated Voice & Data Solutions – Deliberately Different, will demonstrate its IVR Visualizer for the Genesys PureConnect® platform at CX18, the industry’s premier customer experience event. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today.

As an AppFoundry sponsor, AVDS will be showcasing its custom development applications at the Genesys AppFoundry table, meeting attendees at breakout sessions, and representing our skilled development team at DevCon CX18. AVDS will show how its solution integrates with the Genesys Customer Experience Platform to help businesses solve complex contact center challenges.

“As a long standing Genesys Gold Partner, AVDS is proud to showcase our custom application development products,” said Brian Barnett, Director of Marketing, AVDS. “It was important for us to sponsor the Genesys AppFoundry at CX18 to show our commitment to bringing more custom integration solutions to the market for the Genesys Customer Experience Platform.”

“We are proud to have our AppFoundry partners contribute to an exciting agenda at CX18 focused on helping organizations harness technologies that enable a highly responsive, predictive and fully contextual customer experience,” said Jim Kraeutler, vice president of the Innovation Group at Genesys. “It’s exciting to see AppFoundry partners like AVDS leveraging the Genesys Customer Experience Platform in creative ways to enable consumers to connect with businesses when and how they need to, and on their terms.”

CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of customer experience to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

Join the conversation on social media at #CX18

About AVDS

AVDS helps organizations simplify and automate technology to solve complex business challenges.  With a dedicated sales, consulting, engineering, and support staff, AVDS focuses on helping our customers meet evolving consumer demands and maintain a smarter workforce through innovation in design and “deliberately different” service.  AVDS provides expertise in omni-channel communications solutions for enterprise organizations and contact centers.  Our portfolio of services includes Strategic Consulting, Managed Services, and Professional Services/Customer Application Development.

AVDS partners with industry leaders, including Genesys; CallMiner; Microsoft; TeleOpti, and Vidyo.
For more information, visit www.avds.com.

Media Contact:
Lana Bishop
Marketing Manager
Automated Voice & Data Solutions
Ph: (713) 403-2142
Email: lana.bishop@avds.com


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