Month: April 2018

AVDS named one of Houston’s Best & Brightest Places to Work for the fourth consecutive year!

Blog

Happy people make a great team. That’s exactly what we have going here at AVDS where Human Resources are our most valued resources. Our dedicated and passionate employees bring their integrity, vision, and innovation to everything they do. Thanks to

CX18 – Women in Technology Luncheon – Sharon Moon, President – AVDS

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Join us at the CX18 Women in Technology Luncheon in Nashville, Thursday May 3rd, 12:30 – 2:00 pm. Our very own Sharon Moon – President of AVDS will be one of the esteemed panelists among some outstanding women in technology.

Who you gonna call? No, not those guys…

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Who are you really going to call if you have a problem and need some help? For most of us that is family or close friends. We all have that “go to” person with integrity who we know will show

Is Friday the End of the Week?

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The calendar says the week starts on Sunday. My schedule tells me the week starts on Monday with a morning meeting. So, is Friday the end of the week when the weekend is only 2 days? If Friday were truly

Decisions, Decisions, Decisions™…

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In today’s active contact center it seems like we are making a million decisions a day. What if you could automate much of that decision making process and free up your mind, and your time, for better things? Who wouldn’t

How Do You Deliver Next-Generation Customer Experiences in The Cloud?

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Today’s consumer is interacting 24/7. The right customer engagement platform keeps you on top of customer expectations. Powerful, yet effortless. Keeping up with customers also requires visibility. When you don’t know what’s happening, it costs your customers, time and money. With

AVDS to demo the IVR Visualizer integration with industry leading Genesys Customer Experience Platform

Blog, Press Releases

Automated Voice & Data Solutions Sponsors Genesys AppFoundry at Premier Customer Experience Event CX18  AVDS to demo the IVR Visualizer integration with industry leading Genesys Customer Experience Platform  Houston, TX. April 18, 2018 – Automated Voice & Data Solutions –

An unpleasant experience during the customer journey can lead to a terrible destination.

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It’s often said, “It’s not the destination, it is the journey”. Philosophically true as that may be, it isn’t always the case for the business world. When I was a kid we took a lot of road trips. And, though

Is Silence Golden? Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics

Blog

My Dad always told me, “Son, silence is golden”. Now that I have 2 grand kids, I certainly understand what he meant. But, my Dad wasn’t talking about Contact Centers and the Customer Experience where, in fact, “Silence Is Not

Baseball Players Play Baseball – We Do Contact Center Solutions

Blog

With the MLB in “full swing”…yeah, I said it…just a friendly reminder: Baseball Players Play Baseball, We Do Contact Center Solutions! AVDS is a long-standing Genesys Gold Partner and provider of Contact Center and Enterprise Voice Network Solutions. Our team of