Month: March 2018

A lot of talking going on. But, is anyone listening?

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Everyone is looking for new ways to interact. While that is certainly important, there is still a lot of talking going on. But, is anyone really listening? Is anyone really understanding the customer? With omni-channel solutions, voice conversations are increasingly

AVDS and Genesys AppFoundry bring you the IVR Visualizer

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The wizards behind the AVDS curtain are always working on something. This time they bring you the IVR Visualizer. Read on to see how our IVR Visualizer addresses critical needs of the PureConnect administrator. IVR Visualizer Helps a Leading Jewelry Retailer

What is blockchain and how will it affect the contact center?

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By now, you may have heard of blockchain. And I’m certain you have heard of Bitcoin. But are they the same thing? And what does it mean for your business? Look out Digital Transformation, here comes Blockchain Revolution. The terms blockchain and

AVDS brings IVR Visualizer to the Genesys AppFoundry

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You can’t always get what you want…out of the box. But, AVDS can custom develop it for you! What custom application needs can we provide for your business? Just ask us! We can’t wait to help you succeed. Business solutions

Something you may not know about AVDS…

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Did you know AVDS has a 24 x 7 monitored support queue? Of course, you knew that. But, did you know that our President, Sharon Moon, is often logged in and takes support calls? That passion and dedication are just

What’s going on in your IVR? AVDS can easily show you.

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The development pro’s at AVDS bring you the IVR Visualizer. We created this product for Genesys PureConnect administrators. IVR Visualizer is a web-based application that provides various tools to manage Attendant profiles by automatically creating a visual representation of the call

Bots: The next age of business communications

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In a recent study by Pegasystems titled, What Consumers Really Think About AI, 6000 consumers were asked “Have you ever interacted with Artificial Intelligence?” 1/3 said yes, 1/3 said no, and 1/3 were unsure. In fact, about 85% had interacted

Come see the future of customer experience at Genesys CX18.

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Connect. Engage. Innovate. Join AVDS and Genesys for CX18 in Nashville, May 1st through 4th. Connect with peers, partners and experts. Enjoy keynotes and breakout sessions tailored to your unique needs. And learn more about exciting new technology that’s revolutionizing customer

50 years of the “modern” call center. Where are you now? Where should you be? AVDS can take you there.

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Credit Unions have been trying to automate member transactions since the introduction of the ATM in 1969. Almost 50 years later we find ourselves with the same quandary. How can we simplify and automate technology to easily solve those complex

Why have Over 400 companies switched from Avaya to Genesys? PureBridge 2.0

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Time is running out…Genesys PureConnect Premise and Cloud special pricing promotion. Offer good until June, 2018. Get your copy of the PureBridge migration datasheet here: PureBridge-Assessments-BR-EN It’s time to replace your legacy contact center and secure an even greater return