Workforce & HR Professionals
AVDS helps Workforce & HR Professionals on their digital transformation journey by starting a conversation.
- What is your current situation?
- Do your evaluation tools effectively measure employee engagement to reduce employee attribution?
- What are the major challenges you face in Technology, Training, and Collaboration?
- How are automation and artificial intelligence impacting your workforce? Do you have a roadmap for the future?
- Are you partnering with solution providers who offer a comprehensive review of your unique challenges and needs?
AVDS understands the complexity and challenges that Contact Center Professionals face when evaluating internal processes against a backdrop of an increasingly more powerful customer and employee.
Our “deliberately different” approach is a collaboration with you. We first understand your unique needs and then develop a strategic road map before implementing technology.
Only 12 percent of HR organizations currently use predictive analytics for talent decision making.
Source: CEB Corporate Leadership Council
With new technology, data security concerns arise for both employer and employee.
Source: Society for Human Resource Management
85% of customer interactions will be managed without a human by 2020.