Tag: omnichannel

6 Major Components of the Modern Contact Center

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Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What

LAST CHANCE: Learn Why Conversational Analytics is THE Contact Center GAME CHANGER!

Blog, Webinars

You don’t have to be a giant corporation to take advantage of this surging technology. Join #AVDS and #CallJourney to learn how speech analytics can set you apart from your competition. A conversation is more than just words, it’s a

There is a Storm Coming. Are You Prepared?

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Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

Modern Credit Union Contact Centers Drive More Member Business

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Nowadays…I love being old enough to use that term…many of us never step foot into a financial services office. Credit card offers rain down upon us daily. The big guys are on every other TV and radio commercial. I can

Is bigger better? Does size matter?

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I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took

AVDS & Call Journey Turn Conversations into Understanding.

Blog, Webinars

A conversation is more than just words, it’s a human connection. And within every single connection is a complex and invaluable collection of data, which when unlocked can unleash a wealth of insights about your customers and staff. With this information you

How to Truly Transform the Member Experience

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Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member

What You Need to Consider Before Upgrading Your Contact Center

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When we talk about the contact center, we are talking about the business of customer service and creating an effortless customer experience. You want to make it easy for your customers to do business with you. That starts with a

AVDS and Genesys Offer Avaya Replacement Program Special Promotion- PureBridge 2.0

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Genesys Pure Connect Premise and Cloud special pricing promotion. It’s time to replace your legacy contact center and secure an even greater return on investment. From now until Dec 31, 2018, Genesys is providing the following special pricing promotion for

Friday…loading…Happy Friday from AVDS!

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Another weekend is upon us. You’ve kicked butt and you’ve earned it. Team AVDS is wishing  you a great weekend full of family, friends, and fun. Rest assured, we’re always on the clock and always available to help. So take