Tag: ivr

6 Major Components of the Modern Contact Center

Blog

Digital Transformation has been going on around us for years. I personally don’t know anyone who has celebrated the completion of theirs. Why? Because it’s a dynamically evolving strategy. As long as technology advances, we must change with it. What

There is a Storm Coming. Are You Prepared?

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Based on historic activity and according to NOAA (The National Oceanic and Atmospheric Association), September is the worst time of the year for storms and hurricanes, especially in the Atlantic region. Make no mistake, there is a storm coming. Does

Is bigger better? Does size matter?

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I recently called into one of the premium satellite television services companies to cancel my account. I figured one of the largest contact centers in the country should be able to handle that with some amount of efficiency. It took

How to Truly Transform the Member Experience

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Financial Services contact centers, especially Credit Unions, must work smart to stay ahead of their competition. Technology and consumer demands are changing rapidly. Meeting those demands is crucial to a superior member experience for winning new business and creating member

AVDS IVR Visualizer adds Visio integration with Aspose.Diagram for .NET

Blog, Technical Blog

The development team at AVDS has taken the AVDS IVR Visualizer to the next level by adding the most requested feature, Microsoft Visio Export, utilizing Aspose.Diagram for .NET from Aspose. This new feature allows the exporting of the Genesys PureConnect

Friday…loading…Happy Friday from AVDS!

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Another weekend is upon us. You’ve kicked butt and you’ve earned it. Team AVDS is wishing  you a great weekend full of family, friends, and fun. Rest assured, we’re always on the clock and always available to help. So take

7 Steps for Next-Gen Digital Customer Service

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The modern contact center is in the midst of the digital revolution. The means by which customers contact businesses via digital channels provides us with actionable insights on how to tailor a superior customer service experience. Are you getting the

B&H – A success story for Genesys. A love story for me.

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I love photography! I have been shooting regularly for over 35 years. I photographed professionally “back in the day”. Because of my love for photography I have gone through a lot of camera equipment. I mean A LOT. I shopped

What you need to know to get your analytics strategy on track.

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How do you measure the success of your contact center? The short answer: Analytics. William Thomson, known as Lord Kelvin, was an Irish mathematical physicist in the late 1800’s. He was quoted as, “I often say that when you can

How can you get 12.5% improvement in Agent Handle Time (AHT)?

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Evolving technology affects your business. You can’t sit still. You need a partner who can leverage the changing technology to help you improve your processes, offerings, and services. By now you have heard all the buzz words: Digitization, Transformation, Omnichannel,