Tag: genesys

Make the most out of Genesys PureConnect skills-based routing to ensure an outstanding customer experience.

Blog, Technical Blog

AVDS Tips & Tricks with Bob Shappell: Secrets on how to route your interactions to the best equipped agent  

Design with the Future in Mind

Blog, Technical Blog

Out of the many phases of software development – planning, design, implementation, testing, and so forth – the design phase is quite possibly the most important. A well thought out and documented design can identify potential problems and lead to

URGENT: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365

Blog, Technical Blog

As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you are using Office365 with the Genesys PureConnect platform. Genesys TLSv1.2 Connections Documentation

Are you ready for the best? Make the switch.

Blog

It’s time to replace your legacy contact center and secure an even greater return on investment. From now until December 31, 2018, Genesys is providing the following special pricing promotion for the replacement of an Avaya contact center solution with

7 Steps for Next-Gen Digital Customer Service

Blog

The modern contact center is in the midst of the digital revolution. The means by which customers contact businesses via digital channels provides us with actionable insights on how to tailor a superior customer service experience. Are you getting the

Give customers and agents the experiences they want!

Blog

PureCloud™ makes customer relationships simple by connecting phone, email, chat and social through one tool for better customer and employee engagement. PureCloud was designed with the user in mind. It’s easy for employees to engage with customers and easy to

PureCloud Platform Availability – AWS Maintenance June 24th 02:00 – 05:00 EDT

Blog, Technical Blog

AWS Maintenance Details affecting the Genesys PureCloud Platform Amazon Web Services will be performing maintenance on June 24th in the US region from 2am-5am EDT time. AWS is changing their base AMI’s for ElastiCache services to provide security updates. The maintenance

Deliver Omnichannel Customer Experience from a Powerful All-in-One Cloud Platform

Blog

With Genesys PureCloud, you get a powerful all-in-one communications and customer experience platform that powers happy customer experiences. It’s driven by an award-winning cloud-based platform with a flexible architecture for innovation and scalability, and its customer support features are easy

Boost Business with AI and Machine Learning

Blog

There is a lot of talk about Artificial Intelligence today. It has been touted as both the best thing and the worst thing that can happen to humanity. While that remains to be seen, the challenge is where does AI

78.3% Increase in Customer Engagement Rates Without Increasing Sales and Marketing Staff.

Blog

Reach more prospects, interact live with visitors already on your website and convert more leads with highly targeted digital interactions. Genesys AltoCloud monitors every visitor to your online properties and uses machine learning to determine the best prospects to engage with