Tag: contact center

How Do You Deliver Next-Generation Customer Experiences in The Cloud?


Today’s consumer is interacting 24/7. The right customer engagement platform keeps you on top of customer expectations. Powerful, yet effortless. Keeping up with customers also requires visibility. When you don’t know what’s happening, it costs your customers, time and money. With

Everyone is talking Omnichannel…for a good reason.


Customer service channel preferences are shifting rapidly. While demand for phone service remains strong, consumers also expect to conduct business via web chat, email, SMS, mobile devices, social media, and video chat. While these new channels give your business unprecedented