AVDS offers both post-interaction and real-time speech analytics solutions to gain insight into how your workforce interacts with your most important asset: the Customer.
With CallMiner’s Eureka post-interaction analytics, you can quickly discover the best path to those positive outcomes, whether it’s a successful sale, a compliant interaction, or a satisfactory solution to a problem.
Eureka’s potent and scalable contact analytics solution automates the process of analyzing every interaction in a customer’s journey across all communication channels, including calls, chats, emails, and social media–enabling organizations improve contact center performance by unlocking key business intelligence.
Key Benefits of Eureka
- Improve Agent Performance Elevate the Customer Experience
- Ensure compliance and reduce risk
- Improve Sales Metrics
- Reduce Cost
- Objective scoring on 100% of agent interactions
- Drive more powerful, fact-based coaching
- Identify the optimal path to the desired outcome and apply across all agents
- Reduce agent turnover and onboarding time
- Discover what drives positive
And more . . .
For real-time analytics, AVDS offers Analyzer, an add-on option to the Customer Interaction Center™ all-in-one suite, which provides cost-effective solution within reach of any contact center or enterprise.
Key Benefits of Interaction Analyzer:
- Listens for, detects, and alerts on spoken words/phrases in real time
- Identify trends and locate improvement opportunties sooner
- Real-time monitoring, alerting and scoring
- Integrates with Interaction Recorder™
- Tag recordings for keywords
- Cost effective: no new servers required