Genesys Named a Leader in Both Gartner Magic Quadrants for CCI and CCaaS

For 9 years in a row, Genesys has been the leader of the Gartner Magic Quadrant for Contact Center Infrastructures. Face it, no one comes close to our solution. AVDS is a long standing Genesys Gold Partner certified in all aspects of the Genesys PureConnect platform.

Developed over many years working with thousands of customers, Genesys PureConnect is extremely flexible and can handle any routing or team requirements you have. PureConnect administrator tools let you run your own system and make changes on your schedule. PureConnect continues to build upon its reputation as a superior software-based, feature-rich, and easily integrated contact center communications solution designed for consumers and employees to collaborate and engage.

Key Benefits of PureConnect/Customer Interaction Center:

  • Customers choose preferred channel with Unified Communications: voice, email, fax, chat, video and social media.
  • Connects customers to knowledgeable agents faster.
  • Offers creative outbound campaigns to build your brand and customer loyalty as well as open new revenue streams.
  • Improves agent training and performance.
  • Elevates service levels and customer satisfaction with intelligent real-time monitoring.

Screen-Shot-2016-02-08-at-11.53.24-AM Related Resources

Opinions from Industry Analysts Back it up!

If you need some independent evaluations to sell PureConnect within your organization, here you go: