Predictive Dialer

Contact center systems handle incoming phone calls, emails, and other channels, but they don’t call out to customers, or potential customers. If you need to call back customers, cold-call prospects, or make proactive calls to customers you need an outbound dialing solution.

Dialer software uses calling databases and sophisticated behaviors to manage hundreds to thousands of automated calls, with expert systems listening to the connections and routing good pickups to live sales agents, or callbacks for support queues, all in real time.

Interaction Dialer in PureConnect delivers power for intelligent dialing plans of all kinds, in virtually any outbound environment-contact centers, outsourcers, collections.

Proven Powerful, Effective, Efficient–And Simple to Manage

A simple outbound dialer quickly reaches its limits. Genesys PureConnect has a predictive dialer that integrates with your customer interaction software, boosts your outbound dialing and lets you do far more than load and dial.

Effective outbound dialing campaigns are highly specialized operations. To make the most of your database you need different dialing modes, smart call analysis and strong monitoring tools.

Key Features of Interaction Dialer:

  • Comprehensive multi-site campaign management tools coordinate your teams across sites and internationally
  • Skills-based dialing based on agent skill availability is perfect for state-based licensing
  • Inbound/outbound call blending enables an integrated, personalized experience
  • Stage-based planning using our patented predictive software elevates agent productivity and contact success rates
  • Real-time agent reporting
  • Built-in compliance features regardless of industry
  • Supports FTC safe harbor call logging, caller ID and minimum contact times

AVDS offers Interaction Dialer, with a patented predictive algorithm that increases agent productivity with multichannel capabilities, including email, SMS, and more.

 

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