IVR solutions that provide an adaptable foundation for service automation and a platform for an excellent customer experience.
Replace dual-tone, multi-frequency (DTMF) “Touch-tone” IVR interfaces with speech-enabled interactive voice response menus that guide customers more intuitively, with additional features that support instant email/fax confirmations to caller and customer post-call surveys.
Key Features of Interactive Voice Response:
- Offer 24×7 self-service options that attract and retain customers
- Built-in graphical application generator
- Multi-channel support, including Fax, Web, and Wireless events
- Construct DTMF, speech recognition, or spoken/recorded responses
- Place outbound calls using Interaction Dialer
- Multi-language support
- Automate and improve call center capacity
- Increase call completion with intuitive speech recognition
- Automate internal communications such as benefits, time reports, and scheduling
- Download Interactive Voice Response Datasheet