Improve employee performance and customer service with advanced recording solutions.
Call and Screen Recording enables organizations to capture vital information that can help achieve several benefits:
- Ensure that agents adhere to compliance regulations or laws (HIPAA, Sarbannes-Oxley, NERC, etc.)
- Improve the customer experience through quality monitoring
- Protect an organization’s exposure to financial or other liability
|AVDS offers Interaction Recorder, an add-on to the powerful PureConnect, with key features: