Business Collaboration

Business Collaboration is essential to engage customers and empower employees.

Customers are empowered in new ways:  they are informed with unprecedented information before purchasing a product or service, they respond more favorably to personable interactions, and if dissatisfied, they can persuade not tens, not hundreds, but thousands to choose your competitor with a single posting on social media.

Today’s workforce is younger, tech-savvy and accustomed to finding instant knowledge and being engaged and empowered over social platforms.

A successful business collaboration solution delivers integrated solutions within the entire organization over multiple channels:  communications, knowledge sharing, and customer relationship management.

Key Features of Business Collaboration Solutions:

  • Access internal experts and knowledge 30% faster
  • Reduce support time by 5% with ‘first call resolution’
  • Realize faster time to revenue with new customers
  • Increase cross-sell rates by 5%
  • Become your industry’s leader in both “social” and technology
  • Utilize “Communities” and “Forums” for employees and customers to collaborate
  • Spread information and processes quickly throughout your organization
  • Empower employees and customers with Surveys and Polls
  • Increase data protection, scalability and performance
  • Implement and streamline multiple device support

Related Resources

 Why AVDS?

We understand the needs of the modern contact center. Through our strategic partnerships with industry leading providers, AVDS simplifies and automates technology to easily solve your most complex business challenges. We make it easy to do business!

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