Your organization would benefit from a total software-based IP-PBX system, VoIP implementation, interactive voice response, or a single tool to enhance your business communications. AVDS provides superior design, installation, and support services to enterprises and contact centers for a variety of industries including government, education, and non-profits (NPOs).
Our Services Include:
- Windows 2000/2003 server-based IP-PBX and communications systems
- Auto Attendant
- Automatic Call Distributor
- Call Monitoring
- Call Recording (On Demand and Centralized)
- Conferencing
- Desktop Client Interfaces
- Flexible Maintenance and Support Options
- Intelligent Call Management & Routing
- Interactive Voice Response
- Integration with CRM/E-Mail/Contacts software
- Management for Contact Centers
- Multiple Reporting Options
- Presence Management
- Predictive Dialer
- Quality Measurement
- Redundancy & Disaster Recovery
- Remote/Wireless Communications
- Screen Pops
- Secured Access
- Telecommunications Hardware, including Conference Phones & Headsets
- Telephones (Non-proprietary)
- Text to Speech
- Unified Messaging
- User Administrative Control
- Voice Mail
- VoIP
