Consumers today are empowered with more knowledge and options than ever before. Does your communications platform meet the demands necessary to attract and keep loyal customers?
“The number of consumers preferring automated self-service has doubled to 55% in the last five years.”
“There is increasing interest for using social technologies within organizations to connect people more effectively, to capture and reuse valuable informal knowledge, and to deliver relevant information more intelligently where it is needed through social filtering,” said Nick Drakos, Research Director
AVDS partners with retailers to develop and implement communications strategies that deliver excellent customer service, improve employee productivity and gain a competitive edge.