PureConnect, powered by Customer Interaction Center
Consumers today are empowered with more knowledge and options than ever before. Is your Contact Center able to attract and keep them?
PureConnect, powered by Customer Interaction Center (CIC) from Genesys, delivers an exceptional experience to every customer you serve and has built-in features to easily and affordably optimize your workforce.
Awarded “Leader” status in Gartner’s Magic Quadrant for Contact Centers for 2016.
Tthe PureConnect/CIC solution continues to build upon its reputation as a superior software-based, feature-rich, and easily scalable contact center communications solutions designed for the next generation of consumers and the employees who serve them.
Key Benefits of PureConnect/Customer Interaction Center:
- Customers choose preferred channel with Unified Communications: voice, email, fax, chat, video and social media.
- Connects customers to knowledgeable agents faster.
- Offers creative outbound campaigns to build your brand and customer loyalty as well as open new revenue streams.
- Improves agent training and performance.
- Elevates service levels and customer satisfaction with intelligent real-time monitoring.
- Social Business & Collaboration from IBM Connections™/Sametime™
- Analyzer: Speech Analytics
- Interaction Process Automation
- Workforce Optimization
- Feedback: Automated Surveys
- Recorder: Call/Screen Recording
- Dialer: Outbound Marketing
- Speech Recognition
- Remote Employees
- CIC + Mobile Apps
- CIC Supervisor for iPad