Consumers today are empowered with more knowledge and options than ever before. Is your Contact Center able to attract and keep them?  Consider PureConnect as your omni-channel solution to customer engagement.

PureConnect delivers an exceptional experience to every customer you serve and has built-in features to easily and affordably optimize your workforce.

Awarded “Leader” status in Gartner’s Magic Quadrant for Contact Centers for 2016.

PureConnect continues to build upon its reputation as a superior software-based, feature-rich, and easily integrated contact center communications solution designed for consumers and employees to collaborate and engage.

Key Benefits of PureConnect/Customer Interaction Center:

  • Customers choose preferred channel with Unified Communications: voice, email, fax, chat, video and social media.
  • Connects customers to knowledgeable agents faster.
  • Offers creative outbound campaigns to build your brand and customer loyalty as well as open new revenue streams.
  • Improves agent training and performance.
  • Elevates service levels and customer satisfaction with intelligent real-time monitoring.

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