Consumers today are empowered with more knowledge and options than ever before. Is your Contact Center able to attract and keep them? Consider PureConnect as your omni-channel solution to customer engagement.
PureConnect delivers an exceptional experience to every customer you serve and has built-in features to easily and affordably optimize your workforce.
Awarded “Leader” status in Gartner’s Magic Quadrant for Contact Centers for 2016.
PureConnect continues to build upon its reputation as a superior software-based, feature-rich, and easily integrated contact center communications solution designed for consumers and employees to collaborate and engage.
Key Benefits of PureConnect/Customer Interaction Center:
- Customers choose preferred channel with Unified Communications: voice, email, fax, chat, video and social media.
- Connects customers to knowledgeable agents faster.
- Offers creative outbound campaigns to build your brand and customer loyalty as well as open new revenue streams.
- Improves agent training and performance.
- Elevates service levels and customer satisfaction with intelligent real-time monitoring.
- Social Business & Collaboration from IBM Connections™/Sametime™
- Analyzer: Speech Analytics
- Interaction Process Automation
- Workforce Optimization
- Feedback: Automated Surveys
- Recorder: Call/Screen Recording
- Dialer: Outbound Marketing
- Speech Recognition
- Remote Employees
- CIC + Mobile Apps
- CIC Supervisor for iPad