Process
Automation

Improve processes, reduce inefficiencies and human error with business process automation.

Successful businesses adopt process automation solutions to improve employee and customer engagement in every interaction.

Add Interaction Process Automation eithre as a stand-alone solution or add to the PureConnect platform from Genesys to deliver an exceptional experience to every customer you serve with workforce optimization features.

Key Features of Interaction Process Automation:

Contact-center style queuing and routing
Enterprise Presence becomes “process presence”
Automated escalation functionality
Recording
Real-time monitoring
End-to-end reporting
VoIP

Screen-Shot-2016-02-08-at-11.53.24-AM Related Resources

Download IPA Datasheet
Download Blinds.com Case Study
Download Camden Development Case Study


 

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