Operations Professionals

How is your organization’s Operations impacted by digital disruption?

Building a digital platform with today’s unique challenges (cloud vs. premise,  security, consumer and employee omni-channel interfaces), Operations Professionals must consider a new set of factors.

  • Is your infrastructure designed and built based upon “effectiveness” as much as “efficiency?”
  • Do your processes consider both the employee and customer experiences?
  • Are Key Performance Indicators providng cross-department analtyics?

AVDS helps Operations professionals uncover and overcome problems that occur when the entire organization’s digital footprint is not addressed.

Digital transformation is not about technology; it shouldn’t be pinned to a particular technology.

Source: Forbes

A major challenge of IT professionals: Integrating business continuity capabilities with broader, long-term business strategy.

Source: Protivity

47% of consumers are concerned about privacy and security issues.

Source: Accenture

85% of customer interactions will be managed without a human by 2020.

Source: Gartner

Screen-Shot-2016-02-08-at-11.53.24-AM Related Resources

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