How is your organization’s Operations impacted by digital disruption?
Building a digital platform with today’s unique challenges (cloud vs. premise, security, consumer and employee omni-channel interfaces), Operations Professionals must consider a new set of factors.
- Is your infrastructure designed and built based upon “effectiveness” as much as “efficiency?”
- Do your processes consider both the employee and customer experiences?
- Are Key Performance Indicators providng cross-department analtyics?
AVDS helps Operations professionals uncover and overcome problems that occur when the entire organization’s digital footprint is not addressed.
Digital transformation is not about technology; it shouldn’t be pinned to a particular technology.
A major challenge of IT professionals: Integrating business continuity capabilities with broader, long-term business strategy.
47% of consumers are concerned about privacy and security issues.
85% of customer interactions will be managed without a human by 2020.