How is your organization impacted by digital disruption?
As an IT Professional, have you evaluated your infrastructure to uncover and overcome risks while not sacrificing customer and employee engagement?
- IT Professionals are challenged with unique factors (cloud vs. premise; security; omni-channel platforms) that are not always aligned with other goals within the organization.
- Implemeting and maintaining technology without a deeper understanding of sales and marketing, customer service, and operations can result in avoidable problems.
AVDS understands the complexity and challenges that IT Professionals face when evaluating technology against a backdrop of an increasingly more powerful, tech-savy customer and employee universe.
Digital transformation is not about technology; it shouldn’t be pinned to a particular technology.
A major challenge of IT professionals: Integrating business continuity capabilities with broader, long-term business strategy.
47% of consumers are concerned about privacy and security issues.
85% of customer interactions will be managed without a human by 2020.