Energy & Utilities

Simplify and Automate Customer Service Across all Channels

Provide an effortless customer experience across every channel while reducing costs and better managing regulatory compliance. Leverage database integrations to understand the contact, and apply knowledge, account history and best practices to every opportunity to efficiently resolve issues, complete transactions, and provide support. Leverage omnichannel queuing and patented routing technology to prioritize and proactively distribute customer interactions to the best resource available every time.

  • Improve Every Interaction – Provide the level of assistance customers want for every service and sales interaction.
  • Offer Greater Self-Service – Give customers the flexibility of multiple self-service solutions to view and pay bills, check account balances, sign up or renew services or review utility consumption.
  • Deliver Proactive Notifications – Reduce the impact of customers flooding your contact center with calls for updates when there is an outage. Keep customers informed, so they don’t have to call.
  • Improve Back-Office Productivity – Effectively administer back-office processes by actively managing workload distribution, uncovering insights and optimizing the workforce.
  • Orchestrate Routing – Prioritize and proactively distribute any contact center or back-office interaction, including account updates and billing queries, using patented automated routing technology.

Opinions from Industry Analysts Back it up!

If you need some independent evaluations to sell PureConnect within your organization, here you go: