Retail

Provide the Effortless Experience Retail Customers Want

Consumers today are empowered with more knowledge and options than ever before. Does your communications platform meet the demands necessary to attract and keep loyal customers? Connect physical, online and mobile interactions to deliver a “Deliberately Different” customer experiences across every channel and touch-point. Proactively connect with customers and resolve issues effortlessly.

  • Optimize Every Interaction – Support seamless, omnichannel engagement to deliver optimal experiences, close more sales and increase workforce efficiency.
  • Gain Greater Efficiency – Understand the reason for each contact and apply business knowledge to rapidly resolve issues on the customer’s preferred channel. Connect customers to the most appropriate agent anywhere in the organization – from the contact center to retail outlets to the back office.
  • Deliver Proactive Notifications – Eliminate the cost and significant impact on loyalty of customers making repeat calls. Keep customers informed about progress, so they don’t have to contact you.
  • Provide Proactive Web Engagement – Monitor web behavior and proactively offer customer assistance to increase sales conversions, reduce returns and drive up profits.
  • Offer Integrated Mobile Customer Engagement – Offer mobile apps to deliver a coordinated customer experience across channels. Enable customers the convenience to switch to an assisted-service channel when they need additional help.

 

Opinions from Industry Analysts Back it up!

If you need some independent evaluations to sell PureConnect within your organization, here you go: