Simplify and Automate Government Customer Service Across Every Channel
Provide a true omnichannel service that meets the fast and always-available standards set by the private sector. Keep up with an increasing volume of communications across multiple digital and voice channels while staying within budget and meeting government mandates and requirements. Improve efficiency and accountability throughout your contact center and back office, as well as with outsource providers.
- Improve Every Interaction – Balance budget constraints with higher service expectations with the Genesys Customer Experience Platform.
- Gain Scalability, Rapid Deployment and Cost Savings – Leverage the power of the industry’s first U.S. FedRAMP compliant customer experience platform–available from the cloud, as-a-service with scalable and fast deployment across geographies. Drive significant cost savings and reduced total cost of ownership.
- Provide Greater Self-Service – Empower citizens with more self-service options, including IVR, mobile click-to-chat and co-browse. Provide proactive notices through text, phone and email.
- Increase Efficiency and Accountability – Route calls to representatives best suited to resolve issues. Actively manage work item distribution to speed resolution and obtain a unified view of operations, both in-house and out.
Opinions from Industry Analysts Back it up!
If you need some independent evaluations to sell PureConnect within your organization, here you go: