Customer Interaction Center’s® (CIC's) inherent IP communications call processing, voicemail, fax server, and unified messaging lets it reach throughout the enterprise; which results in empowering agents, supervisors, and business users alike, to elevate productivity and performance, as well as customer service.
As an open, standards-based solution, the CIC software requires no multi-box hardware. Better yet, with centralized administration within a single interface, designing and implementing computer telephony integration is much simpler versus traditional systems.
Built-in components and pre-integrated add-on applications give your business everything it needs in one complete solution, some of which include:
The Customer Interaction Center, a solution designed with "open standards" and delivered on one server, manages interactions of every media type—replacing the multi-system PBX, e-mail, fax, and Web services of hardware-centric platforms. Empowering your customers and IT staff with flexible interaction options, simple-to-use administrative tools, and superior supervisory controls will improve customer communications, increase productivity and ensure a lower cost of ownership.
Customer Interaction Center