Improve employee performance and customer service with advanced recording solutions.
Recording is a proven tool: it helps with dispute resolution--particularly regarding compliance, legal, and punitive issues. Recording assists in new-agent training by providing "Best Practices" and demonstrating both "right" and "wrong" answers. And even for experienced agents, recording can benchmark new skill-set training. Process management is also improved with a core view of interactions between employees and customers.
AVDS offers Interaction Recorder™
Key features of Interaction Recorder
- Multimedia/channel recording
- Screen recording
- Simple, single Administration and Policy Management Interface
- Security and PCI Compliance
Download Interaction Recorder™ Datasheet