Improve employee performance and customer service with advanced recording solutions.
Recording is a proven tool: it helps with dispute resolution--particularly regarding compliance, legal, and punitive issues. Recording assists in new-agent training by providing "Best Practices" and demonstrating both "right" and "wrong" answers.
And even for experienced agents, recording can benchmark new skill-set training. Process management is also improved with a core view of interactions between employees and customers.
AVDS offers both an add-on solution to its all-in-one Customer Interact Center suite, Interaction Recorder™, and a stand-alone solution, TantaComm's Capture™, which can easily integrate with our other TantaComm offerings, Analyze™ and Manage™.
Key features of Interaction Recorder
- Multimedia/channel recording
- Screen recording
- Simple, single Administration and Policy Management Interface
- Security and PCI Compliance
Download Interaction Recorder™ Datasheet
Key features of Capture
- Quickly retrieve content and accurately review it for reference and advanced staff training
- Reduce Costs with our unique modular delivery and concurrent licensing model can save you up to 20-50%
- Have confidence that 100% of customer interactions are securely recorded to help you meet regulatory compliance
- Capture helps you securely and easily manage acquisition, storage, retrieval and playback and lets agents control interaction recordings directly from their desktop and through CRM applications
Download Capture™ Datasheet