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Call/Screen Recording

Improve employee performance and customer service with advanced recording solutions.

 Call Recording original 

Recording is a proven tool:  it helps with dispute resolution--particularly regarding compliance, legal, and punitive issues.  Recording assists in new-agent training by providing "Best Practices" and demonstrating both "right" and "wrong" answers. 

And even for experienced agents, recording can benchmark new skill-set training.  Process management is also improved with a core view of interactions between employees and customers. 

AVDS offers both an add-on solution to its all-in-one Customer Interact Center suite, Interaction Recorder™, and a stand-alone solution, TantaComm's Capture™, which can easily integrate with our other TantaComm offerings, Analyze™ and Manage™.

Key features of Interaction Recorder

  • Multimedia/channel recording
  • Screen recording
  • Simple, single Administration and Policy Management Interface
  • Security and PCI Compliance

Download Interaction Recorder™ Datasheet

Key features of Capture

  • Quickly retrieve content and accurately review it for reference and advanced staff training
  • Reduce Costs with our unique modular delivery and concurrent licensing model can save you up to 20-50%
  • Have confidence that 100% of customer interactions are securely recorded to help you meet regulatory compliance
  • Capture helps you securely and easily manage acquisition, storage, retrieval and playback and lets agents control interaction recordings directly from their desktop and through CRM applications 

Download Capture™ Datasheet