This email address is being protected from spambots. You need JavaScript enabled to view it. 1.800.308.6423

Call/Screen Recording

Improve employee performance and customer service with advanced recording solutions.

 Call Recording original 

Recording is a proven tool:  it helps with dispute resolution--particularly regarding compliance, legal, and punitive issues.  Recording assists in new-agent training by providing "Best Practices" and demonstrating both "right" and "wrong" answers.  And even for experienced agents, recording can benchmark new skill-set training.  Process management is also improved with a core view of interactions between employees and customers.

AVDS offers Interaction Recorderâ„¢

Key features of Interaction Recorder

  • Multimedia/channel recording
  • Screen recording
  • Simple, single Administration and Policy Management Interface
  • Security and PCI Compliance

 Download Interaction Recorderâ„¢ Datasheet