Improve processes, reduce inefficiencies and human error with business process automation.
More than ever, to attract and keep both loyal customers and a smart workforce, businesses must implement solutions that streamline processes and improve organization over people, skills training, qualifications, availabilty, resources, and progress.
A completely new approach is Interaction Process Automation™ (IPA), designed to perform on a unified, all-in-one platform to automate multi-channel interaction processes.
No longer are businesses required to invest in expensive, complicated, and isolated legacy systems.
Key Features of Interaction Process Automation:
- Contact center-style queuing and routing
- Enterprise presence
- Service level escalation functionality
- Real-time monitoring
- End-to-end reporting
Download Interaction Process Automation Datasheet