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Process Automation

Improve processes, reduce inefficiencies and human error with business process automation.

IPA original

More than ever, to attract and keep both loyal customers and a smart workforce, businesses must implement solutions that streamline processes and improve organization over people, skills training, qualifications, availabilty, resources, and progress.

A completely new approach is Interaction Process Automation™ (IPA), designed to perform on a unified, all-in-one platform to automate multi-channel interaction processes.

No longer are businesses required to invest in expensive, complicated, and isolated legacy systems.


Key Features of Interaction Process Automation:

  • Contact center-style queuing and routing
  • Enterprise presence
  • Service level escalation functionality
  • Recording
  • Real-time monitoring
  • End-to-end reporting
  • VoIP

Download Interaction Process Automation Datasheet