“With over 20 years in the call center business and having worked through a multitude of telephone implementations, I can truthfully say that AVDS and their partners at Interactive Intelligence top the list. As vice president of operations for the largest blind and window coverings website on the Internet, upgrading our phone system was a major concern. Proper planning, development, installation and implementation all had to precisely coordinate to accommodate our 7 day per week business schedule. With business hours beginning at 7 AM and running until 9 PM each day, we had to make sure that the implementation would not jeopardize our ability to answer calls from our customers. The implementation plan and process AVDS followed was incredible and the implementation was completed without any downtime. The greatest part has been the “service” after the “sale”. We are grateful to the folks at Interactive Intelligence for introducing us to an outstanding vendor and partner – AVDS. It’s refreshing to partner with folks who take their job as seriously as we do. I would heartily recommend AVDS to anyone who needs a “terrific” partner with strong expertise in tackling automated voice and data issues. The folks at AVDS say what they will do, AND…. Do what they say they will do, a rare commodity in today’s business environment.”
Stephen M. Riddell
Vice President Operations
"Since installing CIC, we have increased our call connect rate by 32%, decreased call wait time by 35%, and reduced cost associated with outsources auto-dialing by 82%."
Patrick J. Swanick