Proactive dialing campaigns can help increase revenue, retain customers, and reduce expenses.
AVDS offers Interaction Dialer™, with a patented predictive algorithm that increases agent productivity with multichannel capabilities, including email, SMS, and more.
For single, targeted dialing, or a continual serious of outbound campaigns, Interaction Dialer allows you to create campaigns of any kind without adding predictive dialer hardware.
Key Features of Interaction Dialer:
- Call Analysis - detect the action once an outbound call has been made
- Skills-based ability enables multiple configuration targets
- Predictive algorithm forecasts when agents will become available
- Call blending combines outbound and inbound activities (ACD)
- Real-time agent reporting
- Built-in compliance features regardless of industry
- Supports FTC safe harbor call logging, caller ID and minimum contact times
Download Interaction Dialer™ Datasheet