Founded in 1994, Interactive Intelligence, Inc. (ININ) is backed by more than 3,000+ contact center customers worldwide. Interactive Intelligence, Inc. is an experienced leader, delivering a comprehensive solution-set comprised of premise-based and hosted solutions.·The Interactive Intelligence, Inc. product line is ideal for mid to large-sized enterprises and contact centers, global 1000 firms, and distributed organizations (including those with remote and mobile workers).

AVDS earned the status of an Elite Business Partner of Interactive Intelligence, Inc. in 1998. As one of the largest Elite Business Partner for ININ, AVDS has customers spanning from southern Virginia to New Mexico and every state in between.·AVDS and ININ offers contact centers solutions, for companies of any size, with the Customer Interaction Center (CIC). Designed for all sizes of enterprise and call center clients, CIC also fully integrates with Microsoft Lync.

CIC also have numerous off-the-shelf applications, which AVDS can easily integrate. Some of the applications, which can be integrated include:
Unified communications
Contact center automation tools
Reports
Workforce automation tools
Custom applications created by AVDS

Interactive Intelligence, Inc. has been recognized as a market leader by top-tier industry analyst firms, including:
Customer Interaction Solutions Magazine – Product of the Year, 2010 – CaaS Contact Center
Internet Telephony Magazine – Product of the Year, 2010 – CIC for Enterprise
Customer Interaction Solutions Magazine – Product of the Year, 2009 – Interaction Process Automation
Gartner's "Leaders Quadrant," Magic Quadrant for Contact Center Infrastructure North America, 2008
Datamonitor's "Most Trusted Unified Communications Vendor, Large Enterprises",·2008
Frost & Sullivan's "Top Ten Inbound Contact Routing Vendors," North American Inbound Contact Routing Market, 2008

Recent Interactive Intelligence, Inc. awards include:
2011 - Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America
2011 - CRM Magazine - Service Leaders, Contact Center Infrastructure
2011 - Customer Interaction Solutions Magazine - IP Contact Center Technology Pioneer Award, CIC 4.0
2011 - TMC’s ITEXPO West - Best of Show Award, CIC 4.0
2011 - Software Magazine - Global Top 500 Software and Services Companies
2011 - Indiana Chamber of Commerce 2011 “Best Places to Work in Indiana”
2011 - Forbes’ Best Small Companies in America
2011 – CRN "Need To Know Vendor"
2010 - Frost & Sullivan Technology Company of the Year, Contact Centers
2010 - Network Products Guide - Best Products & Services Award, Interaction SIP Station
2010 - TMC Labs UC Innovation Award, Interaction Process Automation
2010 - Frost & Sullivan Technology Company of the Year, Contact Centers, North America
2009 - Fortune Small Business Magazine Fastest Growing Public Companies
2009 - Frost & Sullivan’s North American Product Differentiation Innovation Award
2009 - Frost & Sullivan’s North American Competitive Strategy Leadership Award
2009 - Frost & Sullivan’s South Africa Contact Centre Technology Leadership Award, Best Practices
2009 - Internet Telephony East Best of Show Award (best SMB solution; EIC)
2009 - TMC’s ITEXPO West Best of Show Award (“Most Innovative Product” for IPA)