Solutions for the Enterprise
Almost all manufactures offer an IP communication solution for the enterprise that has similar features and functionality. AVDS is different in that we have deliberately partnered with manufacturers that designed their solutions to be software-centric, rather than dependent on proprietary hardware. With "open standards" architecture, your investment today is not challenged tomorrow by changing business needs, such as: expansion of people, expansion in locations, migration to VoIP, integration with other applications, or adding a contact center solution. With the fundamentals being software-driven, upgrades to new features and functionality are simpler and more affordable than systems that require additional servers and other hardware.
Solutions for the Contact Centers
Whether the contact center demands multimedia interactions (Web chat, e-mail, or voice), with seamless multi-site capabilities or requires a more simple customer-facing solution; our offerings present the most flexible, affordable, and software-driven in the marketplace today.
There is an array of choices, but with one central question when evaluating a contact center solution: will it empower your customers with options in how they interact with you?
Contact centers face special challenges: new services, regulations, agent consolidation, and business continuity. In our extensive experience, the best contact center solutions offer flexibility to customers while providing world-class service.
AVDS has partnered with Interactive Intelligence, Inc. to deliver award-winning solutions to our customers: