This email address is being protected from spambots. You need JavaScript enabled to view it. 1.800.308.6423

Automated Surveys

Consumers are eager to provide feedback.  Engage, empower and leverage consumer behavior within your communications infrastructure.

customersurvey original

By offering your customers opportunities to speak directly to you, you build customer loyalty and empower your organization to improve on the customer experience.

AVDS offers Interaction Feedback™, an integrated solution with the powerful Customer Interaction Center (CIC) platform.

Interaction Feedbackhelps organizations create, deploy, and manage post-call surveys for the voice channel to capture a customer’s perception of their service experience and of your organization.

By merging survey results with operational data from your contact center, the information captured becomes a more powerful tool to measure customer satisfaction.

At the same time, the information enables the organization to pinpoint key satisfaction drivers for improvement.

Key Benefits of Interaction Feedback:

  • Rules-based survey delivery
  • Automated transfer to surveys
  • Real-time monitoring and alerts
  • Intervention to address customer issues
  • Reporting
  • Proven survey questions & design
  • Survey conditional branching
  • Proactive service recovery
  • Cradle-to-grave context

Download Interaction Feedback™ Datasheet