Application Development

Our talented Application Developers can customize your CIC platform and add features to the base functionality with programming solutions for handlers, Interaction Designer, EasyScripter, advanced scripting, XML, SOAP tools, and attendant tree call-flows; including databases dips-specific for your business needs.

In addition, our expert developers can further your POI by increasing functionality of your telephony system on a granule level.

We have extensive experience in the following areas:

ACD Enhancements Web Chat
Fax Enhanced Call Routing
Customized Reporting· Automated Clearing House
Customer Relationship Management                Short Message Service
Appointment Reminders Customer Surveys
Emergency Out-call Applications Third-party Software Integration