Contact Center Professionals
AVDS helps Contact Center Professionals on their digital transformation journey by starting a conversation.
Traditionally, the Contact Center has been an “island” disparate from other departments within an organizaiton. Yet, with today’s consumer and employee more empowered than ever, Contact Center processes and personnel must align closely with Sales & Marketing, IT, and Operations.
- Is your Contact Center infrastructure designed to capture and spread customer insights throughout the organization?
- Are you an integral part in the planning and implementation of investing in techonolgoy that is not only efficient but effective in customer and employee engagement?
AVDS understands the complexity and challenges that Contact Center Professionals face when evaluating internal processes against a backdrop of an increasingly more powerful customer and employee.
Our “deliberately different” approach is a collaboration with you. We first understand your unique needs and then develop a strategic road map before implementing technology.
Nearly 33% of consumers report not being able to resolve their issue within Contact Center IVRs.
52% of consumers have switched providers in the past year due to poor customer service.
85% of customer interactions will be managed without a human by 2020.
72% of Millennials believe a phone call is not the best way to resolve their customer service issue.