Category: Blog

Make the most out of Genesys PureConnect skills-based routing to ensure an outstanding customer experience.

Blog, Technical Blog

AVDS Tips & Tricks with Bob Shappell: Secrets on how to route your interactions to the best equipped agent  

AVDS Partners with ContactRelief to Provide Disaster Decision Management – Shelter from the Storm

Blog

Nothing can more negatively or substantially affect a sound contact strategy than a  powerful natural or man-made disaster. When tragedy strikes, creditors need to consider the impact on borrowers in the affected area – altering or suspending collection or marketing

Mega Universal Data Warehouse Breach Affects 340 Million Americans

Blog, Technical Blog

Major Breach Impacts 340 Million Americans    

Design with the Future in Mind

Blog, Technical Blog

Out of the many phases of software development – planning, design, implementation, testing, and so forth – the design phase is quite possibly the most important. A well thought out and documented design can identify potential problems and lead to

URGENT: Genesys PureConnect Technical Update/ Microsoft TLS 1.2 for Office365

Blog, Technical Blog

As of October 31, 2018, Microsoft Office 365 will no longer support TLS 1.0 and 1.1. You MUST BE ON TLS 1.2 by October 31, 2018 if you are using Office365 with the Genesys PureConnect platform. Genesys TLSv1.2 Connections Documentation

How Automated Scorecards Improve Agent Performance and the Customer Experience

Blog

Agents who stay motivated through proper coaching and training are your first opportunity to create a positive “moment of truth” for your customer. Using automated scorecards, you can drive agent performance by providing improved training and coaching. What is call

Are you ready for the best? Make the switch.

Blog

It’s time to replace your legacy contact center and secure an even greater return on investment. From now until December 31, 2018, Genesys is providing the following special pricing promotion for the replacement of an Avaya contact center solution with

Happy Friday from AVDS!

Blog

Sometimes you need help asking the right questions so you can get the right solutions. Reach out to AVDS today…yeah, even on a Friday we’re 100% ready to help!

7 Steps for Next-Gen Digital Customer Service

Blog

The modern contact center is in the midst of the digital revolution. The means by which customers contact businesses via digital channels provides us with actionable insights on how to tailor a superior customer service experience. Are you getting the

Baseball players play baseball. AVDS does contact centers.

Blog

Einstein said, “If you can’t explain it simply, you just don’t understand it well enough”. We boost business by increasing efficiencies, lowering overhead, and separating you from your competition. It’s that simple. Are you ready to knock Customer Experience out