AVDS partners with CallMiner to help businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.
CallMiner is a proud provider of speech analytics solutions for improving agent performance. With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. We help businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics platform automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys and social.
CallMiner strives to maintain an organizational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.
CallMiner is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites. These reasons and more are why we ranked #1 in overall customer satisfaction among speech analytics vendors.
CallMiner is a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom, serving clients in a wide variety of industries: financial services, utilities & energy, manufacturing, government, communications, fulfillment & performance marketing, and travel & hospitality.