Call/Screen
Recording

Improve employee performance and customer service with advanced recording solutions.

Call and Screen Recording enables organizations to capture vital information that can help achieve several benefits:

  • Ensure that agents adhere to compliance regulations or laws (HIPAA, Sarbannes-Oxley, NERC, etc.)
  • Improve the customer experience through quality monitoring
  • Protect an organization’s exposure to financial or other liability

AVDS offers Interaction Recorder, an add-on to the powerful PureConnect, with key features:

  • Multimedia/channel recording
  • Screen recording
  • Simple, single Administration and Policy Management Interface
  • Security and PCI Compliance

Screen-Shot-2016-02-08-at-11.53.24-AM Related Resources

Download Capture Datasheet
Download Interaction Recorder™ Datasheet
Download Customer Interaction Center Datasheet

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