Partnerships

AVDS + Genesys

  •  In 1998, AVDS embarked on a visionary path to provide next-generation communications to our customers and formed a partnership with Interactive Intelligence, a pioneer in software-based Unified Communications platforms. In 2016, Interactive Intelligence was acquired by Genesys.
  • Named “Partner of the Year-2016”, today our partnership with Genesys remains strong and dynamic. Many of our valued customers are enthusiastic “Ambassadors” for Genesys, offering site visits to prospective clients and participating in client testimonials, Webinars and videos.
  • Genesys is a “Leader” for 9 years in a row in Gartner’s Magic Quadrant of Contact Center Solutions.

AVDS + Vidyo

Our partnership with Vidyo enables AVDS to deliver deliberately different premise- and cloud-based video collaboration solutions to our valued customers.

Vidyo has changed the way people connect by moving beyond expensive legacy hardware and dedicated networks to provide a powerful, flexible and scalable software-based solution that is also affordable.

Easy to use and manage, Vidyo™ technology innovations put HD-quality, multipoint video communications within reach of anyone using any device, anywhere. All that’s needed is an Internet, LTE or 4G connection to join in a lifelike and truly collaborative meeting experience.

Today, Vidyo’s video collaboration solutions power new workflow applications that close information gaps and boost productivity in industries such as banking, education, government, healthcare, and high tech.

Vidyo solutions are easily integrated into other AVDS products, including the PureConnect platform.

AVDS + CallMiner

AVDS partners with CallMiner to help businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.

CallMiner is a proud provider of speech analytics solutions for improving agent performance. With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. We help businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics platform automatically analyzes contacts across all communication channels: calls, chats, emails, SMS, surveys and social.

CallMiner strives to maintain an organizational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.

CallMiner is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites. These reasons and more are why we ranked #1 in overall customer satisfaction among speech analytics vendors.

CallMiner is a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom, serving clients in a wide variety of industries: financial services, utilities & energy, manufacturing, government, communications, fulfillment & performance marketing, and travel & hospitality.

AVDS + Teleopti

AVDS partners with Teleopti to deliver a world-class Workforce Management solution that encompasses all you need to optimize the staffing and customer service across your enterprise.Teleopti WFM is a world-class Workforce Management solution that encompasses all that you need to optimize the staffing and customer service across your enterprise. Our complete solution supports optimization of your contact center, back office and even your branches and stores. Teleopti provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop accurate and insightful reports and improve your overall customer service operation.

AVDS + IBM

Our partnership with IBM enables AVDS to deliver deliberrately different collaboration solutions to our valued customers.

Delivering Connections™ and Sametime™, which are easily integrated with our Customer Interaction Center suite of solutions or implemented with other solutions on a variety of platforms, our goal is to help our customers successfully join the “social business” revolution with a proven leader. AVDS specializes in delivering IBM solutions to contact center environments in areas such as Healthcare, Retail, Finance, and Government.

AVDS + CallScripter

AVDS partners with CallScripter™ to deliver proven results: over 500% increase in agent performance.

CallScripter allows you to transition all your contact center customer databases into one tool, with one user interace, customized for your industry, and bottom line: streamline the agent-to-customer experience into an excellent, smooth interaction.

AVDS + AVATAR TechVentures

AVATAR TechVentures™ is an affiliate company of AVDS, sharing AVDS’ highly-trained and experienced sales, engineering, implementation, and technical resources.

AVATAR TechVentures delivers communications solutions and services to small- and mid-sized organizations who desire a feature-rich, software-based communications solution that can be premise- or cloud-based, with or without contact-center/agent features.

Since 1998, AVATAR TechVentures has been a leading partner of Altigen Communications. AVATAR offers both AltiGen premise- and cloud-based solutions. To learn more, please visit www.AVATARTechVentures.com