"IP-PBX by Interactive Intelligence for IP telephony. We have had great success with it." Ron Markezich - CEO, Microsoft Response when asked to identify one or two "outstanding products" his company uses.
Interactive Intelligence Partnership
AVDS earned the status of an Elite Business Partner of Interactive Intelligence, Inc. in 1996. AVDS has been designing, installing, and maintain many mission critical Contact Centers for Global Companies and several Fortune 500 Companies.
AVDS is the largest Elite Business Partner for Interactive Intelligence, Inc. spanning from Southern Virginia to New Mexico and every State in between. AVDS has customers located throughout the USA and in four countries outside the USA.
AVDS is pleased to partner with Interactive Intelligence, Inc., who is a global provider of ‘best of breed’ Contact Centers as judged by Gartner Group and many others third-party firms.
AVDS and Interactive Intelligence, Inc. offer Contact Centers for companies of any size with two distinct all software-based platforms from Interactive Intelligence, Inc. The Enterprise Interaction Center (EIC) is designed for contact center environments with under 75 agents. EIC can also handle all your VoIP needs with an elegant and easy to use software based GUI client. The Customer Interaction Center (CIC) is designed for large, complex contact center environments with hundreds of agents. Both products integrate with Microsoft OCS.
In addition to these powerful, application-rich platforms, AVDS can integrate additional off-the-shelf Interactive Intelligence, Inc. applications including unified communications, numerous contact center automation applications and tools, as well as mountains of reports and workforce automation tools. AVDS can even write custom applications for our customers that are specific to your enterprise.
Interactive Intelligence, Inc. developed the all-in-one IP communications software suite that's scalable and standards-based, offering single-platform architecture. The benefit to you is, AVDS can greatly reduce the cost and complexity introduced by all other multi-product vendors.
Founded in 1994, Interactive Intelligence, Inc. is backed by more than 3,000+ contact center customers worldwide. Interactive Intelligence, Inc. is an experienced leader, delivering a comprehensive solution-set comprised of premise-based and hosted solutions.
The Interactive Intelligence, Inc. product line is ideal for mid to large-sized enterprises and contact centers, global 1000 firms, and distributed organizations (including those with remote and mobile workers). Vertical specialties include financial services (banks, credit unions, and insurance firms), outsourced services.
Interactive Intelligence, Inc. also offers, through AVDS, a wide range of services to its customer base on its Global Services teams (Support, Managed Services, Professional Services, Education, and CaaS) with approximately 150 service employees staffing offices in the U.S., U.K, Netherlands, Germany, Japan, Australia, and Kuala Lumpur.
Interactive Intelligence, Inc. has been recognized as a market leader by top-tier industry analyst firms, including:
- Gartner's "Leaders Quadrant," Magic Quadrant for Contact Center Infrastructure North America, 2008
- Datamonitor's "Most Trusted Unified Communications Vendor, Large Enterprises," Business Trends: Contact Center Investments in Developed Markets, 2008
- Frost & Sullivan's "Top Ten Inbound Contact Routing Vendors," North American Inbound Contact Routing Market, 2008
Recent Interactive Intelligence, Inc. awards include:
- Miercom's 2008 "Best All-in-One Multimedia Contact Center"
- TMC Labs 2008 "Innovation Award"
- Software Magazine's 2008 "Global Top 500 Software and Services Companies"
- FORTUNE Small Business Magazine's 2008 "Fastest Growing Public Companies"
- BusinessWeek's 2008 "Hot Growth 50"
- Listed in the "Russell 2000®," "Russell 3000®" and "Russell Microcap®"
Brochures & White Papers
Credit Union Case Study
2009 Gartner Report - UC
CIC Contact Center
Process Automation (6-page)
Process Automation (4-page)
Interaction Dialer
Interaction Feedback
Interaction Optimizer
Interaction Recorder
Interactive Voice Response
UC for Microsoft Applications
Intelligent Contact Center
Interaction Process Automation is Here!
