“Since installing CIC in June, we’ve increased our call connect rate by 32 percent, decreased call wait time by 35 percent, and reduced costs associated with outsourced auto-dialing by 82 percent.” Patrick J. Swanick, CEO of Gila Corp.

IP Telephony

IP Telephony

Almost all manufactures offer an IP-PBX solutions for the enterprise that have similar features and functionality. AVDS is different in that we have deliberately partnered with manufacturers that designed their solutions to be software-centric rather than dependent on proprietary hardware. With "open standards" architecture, your investment today isn't challenged tomorrow by changing business needs: expansion of people, expansion in locations, migration to VoIP, integration with other applications, or adding a contact center solution. Because the fundamentals are software-driven, upgrades to new features and functionality are simpler and more affordable than systems that require additional servers and other hardware.

Our Enterprise Solution:

Solutions for the Contact Centers


Whether your contact center demands multimedia interactions (Web chat, e-mail, and voice), with seamless multi-site capabilities or requires a more simple customer-facing solution, our offerings present the most flexible, affordable, and software-driven in the marketplace.
There is an array of choices but one central question when evaluating a contact center solution is: Will it empower your customers with options in how they interact with you?
Contact centers face special challenges: new services, regulations, agent consolidation, business continuity. In our extensive experience, the best contact center solutions offer flexibility to customers while providing world-class service.
AVDS has partnered with Interactive Intelligence, Inc. and AltiGen Communications to deliver award-winning solutions to our customers:

 

Brochures & White Papers

IP Communications for Contact Centers